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Mission, Vision & Values

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Mission, Vision & Values

Listening to our customers and learning from our experiences, our leadership team is able to look ahead to the future to understand the trends and forces that will shape our business for years to come.


Our Mission

Our Mission Statement is our ‘roadmap’ and it confirms our purpose:

  • • To ensure safety remains as our number one priority
  • • To be the 1st choice partner within the Mobile & Fixed Telecommunications, and related, markets
  • • To exceed our customers’ expectations
  • • To take care of our employees and those who work for us

Our Vision

Our Vision serves as the framework for our ‘roadmap’ and guides our business by describing what we need to accomplish in order to continue to deliver safe, quality and good value services for our customers.

At Merlin Fibre Services we:

  • • Inspire our People to grow and be the best they can be. Keep them safe and create a great place to work.
  • • Focus on Performance; externally to our customers and internally with our people. Continuously improve, innovate and deliver increasing excellence to our customers, whilst ensuring we are efficient, effective and responsive to change course when needed.
  • • Are open, responsive, and dependable and we add value to our customers’ businesses, often through developing long-term Partnerships.
  • • Are committed and Passionate about what we do.
  • • Are a responsible organisation that makes a difference to the Planet by helping to protect and care for the environment and communities in which we live and work.

Our Values

Our values that we are guided by are:

  • • Safety
  • • Quality
  • • Professionalism
  • • Integrity
  • • Accountability
  • • Collaboration
  • • Innovation